FAQ

Frequently Asked Questions (FAQs)

1. What isn’t covered by the warranty?

• Products without sufficient proof of purchase
• Purchases from unauthorized resellers
• Improperly operated devices
• Physical damage caused by external factors
• Damage caused by misuse, including drops, water exposure, extreme temperatures, or improper operation
• Lost or stolen products
• Items outside the warranty period
• Non quality-related issues
• Free products

2. When does the warranty begin?

The warranty begins on the date your order is placed.

3. How do I claim the warranty?

Before submitting a warranty claim, please refer to the product-specific FAQs and try all recommended troubleshooting steps.

If you believe your item is defective and covered under warranty, please contact us at olloessg@gmail.com or visit our office for verification. All products must be physically tested in the presence of the customer.

Address & Operating Hours

114 Lavender Street, #08-80 CT Hub 2, Singapore 338729
Please use Lift Lobby 1 or 2 to access our office.

Monday – Friday: 10:00 AM – 6:00 PM
Closed on weekends and public holidays.

4. What is considered valid proof of purchase?

• Our official online store order number or e-receipt. Please present the order details directly from the app or website. Screenshots are not accepted.
• A dated sales receipt from an authorized Olloes reseller showing the product description and purchase price.

5. What if I don’t have proof of purchase?

• If your purchase was made through an authorized Olloes reseller, please contact the reseller to request a copy of your receipt.

6. Will the warranty reset after a replacement?

No. The warranty period continues from the original purchase date and will not restart after a replacement is issued.