FAQ
Frequently Asked Questions (FAQs)
1. What isn’t covered by the warranty?
- Products without sufficient proof of purchase
- Purchases from unauthorized resellers
- Improperly operated devices
- Physical damage caused by external factors
- Damage caused by misuse, including drops, water exposure, extreme temperatures, or improper operation
- Lost or stolen products
- Items outside the warranty period
- Non quality-related issues
- Free products
2. When does the warranty begin?
The warranty begins on the date your order is placed.
3. How do I claim the warranty?
Before submitting a warranty claim, please refer to the product-specific FAQs and try all recommended troubleshooting steps.
If you believe your item is defective and covered under warranty, please contact us at olloessg@gmail.com or visit our office for verification. All products must be physically tested in the presence of the customer.
Address & Operating Hours
114 Lavender Street, #08-80 CT Hub 2, Singapore 338729
Please use Lift Lobby 1 or 2 to access our office.
Monday – Friday: 10:00 AM – 6:00 PM
Closed on weekends and public holidays.
4. What is considered valid proof of purchase?
- Our official online store order number or e-receipt. Please present the order details directly from the app or website. Screenshots are not accepted.
- A dated sales receipt from an authorized Olloes reseller showing the product description and purchase price.
5. What if I don’t have proof of purchase?
- If your purchase was made through an authorized Olloes reseller, please contact the reseller to request a copy of your receipt.
6. Will the warranty reset after a replacement?
No. The warranty period continues from the original purchase date and will not restart after a replacement is issued.