Return & Exchange

Return & Exchange Policy

We accept exchanges within 7 days from the order date. All exchange items must be new, unused, and in complete original packaging.

Only a one-time exchange is allowed. Customers are required to top up the price difference if the replacement item is of a higher value than the original item. No refund will be provided if the replacement item is of a lower value.

Please note that returns for refunds will NOT be accepted.

Under special circumstances, when an approved exchange or refund is processed, a 20% open-box fee will be charged on any opened unit.

Requirements for Return & Exchange

  • Must include a valid original purchase order number from www.olloes.com. Purchases made outside of our website must contact the respective seller directly for returns.
  • Exchange products must be in their original packaging without any missing contents.
  • Return shipping fees are to be borne by the buyer unless otherwise stated by our support team.
  • Customers will receive an exchange product only — shipping & handling fees are non-refundable.

Recommended: We suggest adding a tracking number or delivery confirmation for returned packages to ensure your return is received.

We are not liable for lost or stolen return packages during transit/delivery.

Please Note: All sale and promotional items are not eligible for exchanges.

Need More Information?

Please contact us at: olloessg@gmail.com