Warranty

18-Month Warranty for Quality-Related Issues

Requests Within Country of Purchase

We will take care of all quality-related issues with a replacement.

For purchases made through other retailers, after-sales support policies may vary. Please contact the retailer directly for specific guidance on their warranty process.

Unauthorised reselling of Olloes products is strictly prohibited.

FAQs

1. What isn’t covered by the warranty?

  • Products without sufficient proof of purchase
  • Purchases from unauthorised resellers
  • Improperly operated devices
  • Physical damage from outside sources
  • Damage from misuse of products (including falls, extreme temperatures, water, and improper operation)
  • Lost or stolen products
  • Items that have exceeded their warranty period
  • Non quality-related issues
  • Free products

2. When does the warranty begin?

The warranty begins on the day you place your order.

3. How do I claim the warranty?

Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.

If you believe the item is defective and under warranty, please contact us at olloessg@gmail.com or visit us for verification, as all items must be physically tested with the user present.

Address & Operating Hours:

Location: 114 Lavender Street, #08-80 CT Hub 2, Singapore 338729

Directions: Please use Lift Lobby 1 or 2 to access our office.

Operating Hours: Monday – Friday (10:00 AM – 6:00 PM)

Closed on weekends and public holidays.

4. What is a valid proof of purchase?

  • For official online store orders or e-receipts, please show the order details in the app. Screenshot images are not accepted.
  • A dated sales receipt from an authorized Olloes reseller showing the product description and price.

5. What if I don’t have any proof of purchase?

  • If you purchased through an authorized Olloes reseller, you may contact the reseller to request a copy of your receipt.

6. Will the warranty be renewed if my product is replaced?

The warranty continues from the date of your original purchase and will not be renewed after a replacement has been provided.

7. Who are authorized Olloes retailers and resellers?

Our Authorized Resellers:

Lazada

Shopee

8. Need more information?

Please contact us at: olloessg@gmail.com